Order desk
Listed in the site footer
Tracking, changes and refunds.
Have your order ID ready.
MemoHoney Refund Policy
Written by the Memoahoney Editorial Desk · Reviewed by Dr. Judith Leone-Friedman, neuropsychologist · Revised
The same terms as the guarantee page, set out as a policy rather than as a set of steps.
Quick answer
MemoHoney orders placed through this desk carry a money-back window of 60 days from purchase, unless the sales page prints a longer one. Claims start with a phone call to the order desk, quoting the order ID. Returns go to 950 Third Avenue, Floor 7, New York, NY 10022 with the buyer's full name, order email and order ID enclosed. Return postage is paid by the buyer and should be tracked. Refunds are credited 3 to 5 business days after the return is processed, then take a further 5 to 10 days to appear on the card.
The policy, term by term
| Term | What applies |
|---|---|
| Window | 60 days from purchase, unless the sales page prints a longer one |
| Clock starts | At purchase. Not at delivery, and not at the first dose |
| How to open a claim | Telephone the order desk with the order ID |
| Where returns go | 950 Third Avenue, Floor 7, New York, NY 10022, USA |
| Enclose | Full name, the email on the order, and the order ID |
| Postage | Buyer pays. Use a tracked service and keep the number |
| Credit time | 3–5 business days after the return is processed |
| Time on the card | A further 5–10 days |
| Opened bottles | Not published to us |
| Restocking fee | Not published to us |
| Partial multi-pack returns | Not published to us |
| Orders placed elsewhere | Not covered. Another seller's policy applies |
Two clocks, and why people think a refund is late
The first clock is the desk's. Three to five business days after your return is processed, the refund is credited at their end. That is when their system says the money has gone back.
The second clock is your card issuer's. Five to ten days for the credit to clear and appear on a statement. That clock starts when the first one finishes.
Added together, a fortnight is an ordinary outcome, and a fortnight is also exactly when most people conclude something has gone wrong. It usually has not.
The one thing worth doing is keeping the tracking number from your return. If you ever need to establish when the parcel arrived, that number is the evidence, and nobody else keeps it for you.
When to chase
After the second window has closed, not during the first. Call the order desk with the order ID and the return tracking number, and have the date the parcel was delivered to hand.
Making a claim, in order
Locate the order ID
It is in the confirmation email. Nothing else in this process works without it.
Telephone the order desk
Ring the order desk in the footer. Open the claim before you post anything, so the desk is expecting the parcel.
Write your details on a sheet
Full name, order email, order ID. Put the sheet inside the box with the bottles.
Post it with tracking
950 Third Avenue, Floor 7, New York, NY 10022, USA, at your own cost. Keep the tracking number.
Wait out both windows
3 to 5 business days to credit, then 5 to 10 days on the card. Chase after the second, not during the first.
What the policy does and does not cover
It covers the money you paid to this desk, within the stated window, on production of an order ID that this desk can look up.
It does not cover an order placed on a marketplace or through a third party. That purchase belongs to whoever took the payment, under whatever terms they publish, and we have no visibility of it at all.
It does not cover outcomes. A money-back guarantee returns money; it is not a promise about results and was never presented as one. Nothing on this site claims the product will do anything for anyone.
And it does not replace medical advice. If a capsule disagrees with you, stopping it and speaking to a clinician is the first step; the refund is administration that can happen afterwards.
Who to contact, for what
Email us
The website inbox in the footer
Mon–Fri 9:00am–5:00pm ET
Pages, typos, corrections, privacy, press
Office
420 Lexington Avenue, Floor 16, New York, NY 10170, USA
Not a returns address.
Returns
950 Third Avenue, Floor 7, New York, NY 10022, USA
Send bottles here, tracked, at your cost.
The marketplace listing
Where the purchase completes, where the price appears for the first time, and where the return window is set.
Distributor (from the label)
Instituto Experience, PO Box 12730, Ogden, UT 84404 — printed on the label
The company printed on the bottle. Not a returns address, and no address, phone number or website for it was published to us.
Always include
Your full name, the email you ordered with, and the order ID.
Three blanks in this policy
Opened bottles, restocking fees and partial returns on multi-packs were not published to us. We have not filled them in with plausible-sounding terms. If any of the three would change your decision, ask the order desk before you buy.
Why this policy is written in plain words
Because a refund policy that cannot be understood on one reading is not really a policy, it is a discouragement.
Everything on this page is a term we were actually given, written out in ordinary English with no defined-term appendix and no cross-references to other clauses. Where a term was not given to us, the row says not published rather than being quietly filled with something standard.
Three of those blanks are real and they matter: whether opened bottles can be returned, whether a restocking fee applies, and whether part of a multi-pack can be sent back. All three are worth asking about before you buy, with the order desk, because the answer may change which pack you choose.
If a term you were told on the phone differs from what is on this page, tell us. The page will be corrected and the date at the foot will move forward.
The one sentence that matters most
The window runs 60 days from purchase, not from delivery and not from your first dose. Every other detail on this page is administration; that sentence is the one that decides whether a claim is in time.
Three ways a valid claim goes wrong
Posting before calling
An unannounced parcel has to be matched to an order by hand at the other end, which is slower and occasionally fails. One telephone call first removes the whole problem.
Sending without tracking
Return postage is paid by the buyer, and an untracked parcel that does not arrive cannot be shown to have been sent. The tracking number is the only evidence you will hold.
Counting one window instead of two
3 to 5 business days to credit, then 5 to 10 days on the card. A fortnight is an ordinary outcome and is also exactly when most people assume something has gone wrong.
MemoHoney Refund Policy: common questions
How does the guarantee work?
Sixty days from purchase unless the sales page prints a longer window. Call the order desk with the order ID, put your full name, email and order ID in the parcel, and send it with tracking at your own cost to 950 Third Avenue, Floor 7, New York, NY 10022.
How do I return a bottle?
Call the order desk with the order ID first. Put your full name, the email address on the order and the order ID on a sheet inside the parcel, and send it with tracking at your own cost to 950 Third Avenue, Floor 7, New York, NY 10022.
How long does a refund take?
Three to five business days for the desk to credit it once the return is processed, then five to ten days for the money to appear on the card.
Which number do I call about an order?
The order desk’s number, listed in the footer. The website email, also in the footer, is for pages, typos, privacy and press — it cannot see orders.
Where should I buy it?
From this desk, memoahoney.com, so that the 60-day window and this desk’s order record apply to your order. A marketplace listing is somebody else's policy and we cannot see, refund or trace it.
Which pack should I buy?
One bottle. Thirty capsules is thirty days and the 60-day guarantee is still half open when it runs out. Two bottles finishes exactly as the window closes. Three and six run past it, on a formula with no published trial behind it.
Ready to try MemoHoney?
One bottle is 30 capsules at one a day, so a bottle is thirty days and the 60-day guarantee still has thirty left to run when it ends. The guarantee runs from purchase, not from delivery, and the price is shown at checkout.
Order NowRead the label firstNo price was published to us. We print no figure we have not seen ourselves. · 60-day guarantee from purchase · Not for under 18, pregnancy or nursing