Order desk
+1 (302) 200-3480
Orders, tracking, changes and refunds.
Have your order ID ready.
Contact Memoahoney
Written by the Memoahoney Editorial Desk · Reviewed by Dr. Judith Leone-Friedman, neuropsychologist · Revised
Three contact points exist and they do different things. Picking the right one saves a day.
Quick answer
For anything about an order — tracking, a change, a refund — call the order desk on +1 (302) 200-3480 with your order ID. For anything about this website — pages, typos, privacy, press — email [email protected], Monday to Friday, 9:00 am to 5:00 pm ET; that address cannot see orders. For questions about the product itself, the label prints a full distributor line: Instituto Experience, PO Box 12730, Ogden, UT 84404, +1 507 448 8190, [email protected]. Our office is 420 Lexington Avenue, Floor 16, New York, NY 10170 and returns go to 950 Third Avenue, Floor 7, New York, NY 10022.
Every contact point, in one place
Email us
[email protected]
Mon–Fri 9:00am–5:00pm ET
Pages, typos, corrections, privacy, press
Office
420 Lexington Avenue, Floor 16, New York, NY 10170, USA
Not a returns address.
Returns
950 Third Avenue, Floor 7, New York, NY 10022, USA
Send bottles here, tracked, at your cost.
The marketplace listing
Where the purchase completes, where the price appears for the first time, and where the return window is set.
Distributor (from the label)
Instituto Experience, PO Box 12730, Ogden, UT 84404 — printed on the label
The company printed on the bottle. Not a returns address, and no address, phone number or website for it was published to us.
Always include
Your full name, the email you ordered with, and the order ID.
Which one to use
| What you need | Who to contact |
|---|---|
| Where is my order? | Order desk, +1 (302) 200-3480, with the order ID |
| I want a refund | Order desk, +1 (302) 200-3480, with the order ID |
| Change an address on an order | Order desk, +1 (302) 200-3480 |
| A tracking number | It is in your order email. Then the order desk |
| A typo on this website | [email protected] |
| A privacy request | [email protected] |
| A press enquiry | [email protected] |
| An allergen question about the liquid | Distributor, the order desk |
| A question about the printed panel | Distributor, the order desk |
| Where do I send a return? | 950 Third Avenue, Floor 7, New York, NY 10022 |
Why there are three, and not one
Because three different companies are involved, and pretending otherwise would send people to the wrong place.
The order desk took your money. It is the only one of the three that can see an order, change it or refund it, and it is the desk the 60-day guarantee attaches to.
This website's email address is us. We wrote the pages, and we can fix a mistake on one. We cannot look up an order, because we do not have access to the order system.
The number printed on the label belongs to Gex Corporation LLP in Ogden, Utah, the distributor. They know the product. They did not take your payment and cannot refund it.
A reader who calls the label number about a refund will be told to call somebody else, and will reasonably conclude that nobody is helping. That is the whole reason this page exists.
The one thing to have ready
Your order ID, from the confirmation email. Every useful conversation with the order desk starts with it, and no conversation without it goes very far.
Hours and what to expect
This website's email address is staffed Monday to Friday, 9:00 am to 5:00 pm Eastern Time. Outside those hours a message will wait.
No hours were published to us for the order desk, so we have not invented any. Nor have we invented a response time for either address.
If your message is about a refund and the window is closing, the telephone is the right channel. An email that sits over a weekend can cost you days you may not have.
We do not use a contact form on this site, and we do not send price emails. If a message claims to be from us and offers a discount, check it against the checkout before you enter a card.
Addresses in full
Office: 420 Lexington Avenue, Floor 16, New York, NY 10170, USA. Returns: 950 Third Avenue, Floor 7, New York, NY 10022, USA. Distributor, as printed on the label: Instituto Experience, PO Box 12730, Ogden, UT 84404. Those are the only three addresses connected with this product, and we have not invented a fourth.
What to put in a message
For the order desk, the order ID first and everything else afterwards. It is the one piece of information every useful conversation starts with, and a call without it will mostly be spent looking for it.
For us, by email: what page you were on, what it says, and what you think is wrong with it. A screenshot helps. If you are reporting a factual error, tell us where the correct figure comes from so we can check it rather than take it on trust.
For the distributor, what is printed on your bottle. An allergen question, a query about the panel or a question about the batch on the base of your bottle are all things they can answer and we cannot.
And a request: please do not send us health information. We have no reason to hold it and we would rather not be the place it is kept.
What each desk can actually do
The order desk
See your order, change it where change is still possible, arrange a return, process a refund, and tell you where a parcel is. +1 (302) 200-3480, with the order ID.
This website
Correct a page, answer a privacy request, answer a press question, and tell you what is on the label. [email protected], Monday to Friday, 9:00 am to 5:00 pm ET.
There is no third desk
On most products a distributor is printed on the label and answers questions about the product itself. Nothing supplied with this one names a distributor or a manufacturer, so the order desk is the only route for every question.
How to tell a message is not from us
We do not send price emails and we do not run a mailing list. If a message offers you this product at a discount and claims to be from this site, it is not from this site.
We never ask for card details by email or by telephone, and neither does the order desk in an unsolicited call. A payment is taken once, at a checkout you navigated to yourself.
We do not ask for health information in any channel, for any reason. A message claiming to be from us and asking about a diagnosis, a prescription or a test result is not from us.
If something looks wrong, the safest move is to ignore the message and come to memoahoney.com directly, or to telephone the order desk on the number published here rather than the one in the message.
Contact Memoahoney: common questions
Which number do I call about an order?
+1 (302) 200-3480. The website email, [email protected], is for pages, typos, privacy and press — it cannot see orders.
Who sells this site?
Memoahoney, a USA Authorized MemoHoney Retailer. We are a retailer, not the manufacturer and not a clinic. The manufacturer is not named anywhere on the label; the distributor printed on the bottle is Instituto Experience of Ogden, Utah.
Who makes it?
The manufacturer is not named. The label prints Distributed by: Instituto Experience, PO Box 12730, Ogden, UT 84404, with a telephone number and an email. 21 CFR 101.5 requires the name and place of business of the manufacturer, packer or distributor, and permits a street address to be omitted only if it is shown in a current city or telephone directory. We could not verify that either way.
How do I return a bottle?
Call +1 (302) 200-3480 with the order ID first. Put your full name, the email address on the order and the order ID on a sheet inside the parcel, and send it with tracking at your own cost to 950 Third Avenue, Floor 7, New York, NY 10022.
How does the guarantee work?
Sixty days from purchase unless the sales page prints a longer window. Call +1 (302) 200-3480 with the order ID, put your full name, email and order ID in the parcel, and send it with tracking at your own cost to 950 Third Avenue, Floor 7, New York, NY 10022.
Why are there no customer reviews here?
Because the review block supplied with this product is marked, in its own source document, as layout copy only. Printing those names and star ratings would be inventing customers. When verified reviews exist we will publish them and say how they were verified.
Ready to try MemoHoney?
One bottle is 30 capsules at one a day, so a bottle is thirty days and the 60-day guarantee still has thirty left to run when it ends. The guarantee runs from purchase, not from delivery, and the price is shown at checkout.
Order NowRead the label firstNo price was published to us. We print no figure we have not seen ourselves. · 60-day guarantee from purchase · Not for under 18, pregnancy or nursing